Terms & Conditions
The terms and conditions within apply to any bookings made with Still Life Global Ltd (“us”, “we), a UK based company with the registration number 08854828, and the registered address of Chancery Station House, 31-33 High Holborn, London, WC1V 6AX. You (“the booker), and all members of your party (“guests”) accept these terms and conditions whether the booking has been made for yourself, or on behalf of someone else. The Onus lies with the booker to make all member of their party aware of these terms and conditions.
In instances where Still Life Global acts as an agent the booking contract will be with an operator other than ourselves, and their terms and conditions will apply. We endeavor to make sure that these terms and conditions are reasonable, but be aware that some differences may apply.
1. Your Booking
Your booking will only come into existence at the point of payment, and receipt of our confirmation. Confirmation of the booking will only be received when a valid form of identification (passport) is received via email in conjunction with the full payment of the applicable booking fee. UK based leisure guests may also be asked to produce a proof of address. Certain restrictions, which are subject to change, may apply to your booking. These may include, but are not limited to, length of stay and maximum number of guests per apartment. An exhaustive list of these restriction are available on our website.
Each reservation will be an offer by you to place a reservation subject to these terms and conditions. We will not be bound to agree to the requested reservation until we have accepted the reservation by sending a reservation confirmation email to you.
Reservations are subject to the availability of the requested accommodation. If the requested accommodation is unavailable, we will send you an email stating that your reservation has not been made and we will endeavour to offer you alternative accommodation.
We will be entitled to reject any reservation and, if we do so, you will be notified.
No Children under the age of 18 will be allowed to check-in unaccompanied; Still Life Global reserves the right to refuse entry on this basis.
Your licence to occupy the accommodation is personal to you and is not assignable. You must not allow anyone who is not a member of your party (or if you are booking on behalf of a business, the staff of that business) to occupy the accommodation.
Still Life Global Ltd accepts the following methods of payment:
Credit / Debit Card:- Visa, MasterCard, American Express & Maestro
Bank Transfers are also accepted this payment method can only be agreed by contacting us.
25% of payment will be required at the time of booking, with the remainder becoming due 14 nights from arrival. If your arrival date is 14 days or less from the booking date payment will be taken in full.
Unless otherwise agreed, no accommodation will be provided at check-in unless we have received cleared funds. Still Life Global Ltd requires a credit card number for security purposes and for any additional charges incurred. We reserve the right to charge interest on overdue accounts at 4% above UK bank base rate. If bank transfer is used as payment method please ask your bank to show your name and invoice number clearly on the transfer. A copy of the transfer should be sent to us by fax or e-mail.
We do not store credit card details nor do we share customer details with any 3rd parties.
3. Security Deposit
A security deposit of £250 will be held against your credit or debit card for up to 14 days after your departure. If damages of greater than £250 occur Still Life Global Ltd retains the right to charge an additional fee to the guest.
In an instance where a bank transfer has been approved as a method of payment, a security deposit will have to be provided by either using a valid credit/debit card or by paying an additional £250 during the transfer.
If you notice any apartment damage on arrival please let us know as soon as possible. If you cause any breakages or damages during your stay you are required to notify us. Reasonable consideration will be taken of fair wear and tear as it is not our intention to charge guests unnecessarily.
Still Life Global utilises a dynamic rate structure. Prior to your booking being confirmed, quoted rates are based on the prevailing current rate and are subject to change. The rates of your confirmed booking will be fixed except in instances where you amend the booking by purchasing additional services. We do not take responsibility for any currency fluctuations, or changes in taxation which are out of our control.
5. Arrivals and Departures
Apartments our standard arrival time is between 15:00 and 19:00. You will be greeted at the apartment and as such your arrival time has to be confirmed with us at least 24 hours in advance. Failing to do so we are unable to commit to your desired arrival time. There is a charge of £30 for arrivals after 19:00, and a charge of £80 for arrivals after 22:00. As a member of the team will be waiting for you after working hours and it covers their overtime and safe transport back home.
Our departure time is before 11:00am.
All additional hours will be charged as one day unless otherwise agreed. Early check-in/late check-out cannot be guaranteed and is subject to availability. There is an early check in fee from £75 onwards. The late checkout fee is from £75 onwards and extents the checkout time to 14:00. If you would like to depart after 14:00 we recommend purchasing an additional night.
6. Cancellation Policy
Please note that in instances where Still Life Global is acting as agent cancellation policies may differ from the policies set out within these terms and conditions.
Booking dates are non-changeable once a booking has been confirmed.
Cancellation is allowed up to 14 days prior to arrival, this does not affect the 25% non-refundable charge which is incurred at the point of booking. A cancellation more than 14 days prior to arrival does however mean that no further costs will be incurred.
If you cancel less than 14 days to arrival you will be liable for the entire booking fee.
7. Amendments / No Shows
No Shows – Failing to show up on the arrival date will mean losing your reservation hence your right to accommodation 24 hours after the original check in date and also losing any right to refund.
You may request amendments to your reservation by sending a written request to firstname.lastname@example.org . We have no obligation to agree to any requested amendment. An amendment will be accepted only when you receive confirmation of the amendment by email. Amendments to your reservation may be subject to further charges and additional payments which will be notified to you prior to final confirmation of an amendment to your reservation.
8. Right to Refuse/Alter
The Still Life Global Ltd reserve the right to refuse any booking.
We reserve the right to cancel or alter arrangements made for the Guest whether before or during the relevant visit in any circumstance which arises from or is attributable to acts, events, omissions or accidents beyond the reasonable control of the Company or where in the reasonable opinion of the Company deems it is necessary to perform or complete essential remedial or refurbishment works.
If a booking has to be cancelled by us, we will take reasonable steps to offer an alternative booking. If the Company is not able to offer such an alternative or the Guest does not accept the alternative offered or the altered arrangements (as the case may be), the Company will return to the Guest the relevant proportion of the money paid by the Guest in respect of the Accommodation and will not otherwise be liable for any loss caused by cancellation or alteration if it arises out of circumstances beyond its control.
The alternative booking offered by us will be a property in the same or a higher price band (at no additional cost) or in a lower band (where the difference will be reimbursed).
9. Your Accommodation
All apartments are occupied as serviced apartments and are only to be used as temporary or holiday accommodation for you, or your organisation. They are not for use as the principal, additional home or residence of guests; you will not be entitled to a tenancy or an assured shorthold or assured tenancy. No relationship of landlord and tenant is created and no statutory security of tenure exists now or when the period of occupation ends. If you or any member of your party fails to vacate at the end of the period you will be charged the appropriate accommodation charges for the continued period of occupation. No persons other than the guests have the right to use the apartment.
These conditions constitute an excluded agreement under S(3A)(7)(a)of the Protection from Eviction Act 1977 (as amended) and cannot be construed as an assured tenancy under the Housing Act 1988 (as amended). We cannot guarantee an exact apartment prior to arrival. The maximum number of guests per apartment will be indicated on our website and all relevant portals. If the maximum number of occupants are exceeded we, or one of our suppliers, reserve the right to refuse access and/or the right to charge for the additional guests. If spotted prior to arrival that the maximum occupancy is exceeded, we would require a valid additional reservation to cover the full stay dates and accommodate the extra guests. This booking must be non refundable and we reserve the right to cross check it.
Unless otherwise agreed we will issue two sets of keys as per arrangement. Guests are required leave both sets of keys in the apartment on their departure. Missing sets of keys will incur a £180 cost for changing of the locks, cutting of keys, and reprogramming of entry fobs. In addition out of hours lockouts (after 19:00) incur a cost of £35+VAT as these appointments are responded to by a key holding company on our behalf.
11. Right of Entry
Still Life Global Ltd, its employees, or contractors working on behalf of Still Life Global reserve the right to enter the Accommodation at any reasonable time for reasonable cause. This includes the undertaking of unforeseen (internal and external) remedial repairs together with any annual external re-decoration for which access to the inside of the Accommodation may be required. External windows and doors may be opened during this process.
We will always endeavor to provide reasonable notice for visits to the apartment via the email address provided to us at the time of booking. In urgent situations it may however not be possible to provide advance notice of apartment access.
12. Insurance and Liability
11.1 Still Life Global Ltd cannot be held responsible in any way for loss of, or damage to, contents, furniture, fittings or any other personal belongings at the apartment locations. Nor can Still Life Global Ltd be held liable for act or defaults caused by third parties. You are advised to ensure your own insurance policies cover loss or damage to personal property during your stay. Guests are advised to take out adequate travel and personal insurance.
11.2 Still Life Global Ltd reserves the right to charge the guest to make right any damage caused to the property.
13. Additional Charges
The cost of cleans and linen changes during your stay has not been factored into your Booking fee. These can be purchased as an additional extra during the booking process or afterwards by contacting our reservations team.
In some applicable properties an extra bed can be purchased to accommodate a greater amount of guests. Not all apartments can accommodate an extra guest so please view the apartment information section of our website.
The price of all additional extras are available on the website and are subject to change.
14. Health & Safety/ Guest Responsibilities
Guest safety and security are our priority. This policy is designed to ensure that the guest’s stay is as comfortable as possible. Failure to comply with the terms of this policy may be considered a breach of contract and a guest being asked to leave.
14.1 All accessible windows and doors at the guest’s apartment should be securely shut when the guest is away from the property.
14.2 It is the guest’s responsibility to insure all personal belongings that they bring to the property to their full market replacement value and keep any valuable possessions and ID safe.
14.3 Guests should not, nor permit anyone except authorised maintenance staff, to interfere with any electrics, plumbing, heating or fixtures and fittings at the apartment.
14.4 All appliances must be used strictly in accordance with the manufacturer’s manual. If no manual is present, guests should consult our guest support team.
14.5 It is the guest’s responsibility to ensure they turn off all electrical/gas appliances when they are not in use.
14.6 It is the guest’s responsibility to keep the property tidy and free of hazardous objects at all times and to not leave it in a condition that would make it unsafe for our staff, other guests or themselves. It is also their responsibility to remove all of their possessions from the apartment on the date, and time of departure. An extra cleaning charge may be incurred if this is not adhered to.
14.7 Guests should ensure that they and their visitors are familiar with the fire escape routes in the building they are occupying. Fire doors and fire exits must be kept clear of obstructions at all times. On discovering a fire or on hearing the fire alarm, guests should call the fire service by dialing 999 and evacuate the building by the nearest fire escape. Guests should then await further instruction from the Fire Officer in control of the emergency. Do not attempt to re-enter the building until told to do so.
14.8 In consideration of other residents, guests should keep noise levels at a minimum during their stay and be conscious of actions which could be considered a nuisance or of annoyance to anyone occupying a neighbouring property.
14.9 For the safety and comfort of all our guests all the apartments are strictly nonsmoking. Still Life Global Ltd reserves the right to charge for specialist cleaning of any property where smoking has taken place. This amount could vary depending on the property, its contents and the damage caused.
14.10 Pets are not permitted in any of our properties.
Where Still Life Global Ltd is acting as an agent for a preferred supplier, we do not guarantee that in booking these apartments on your behalf, that they are managed in accordance with local and national laws including health and safety. You accept that although a supplier may comply with local and national laws, the rights and remedies under such laws may be different to that of England and Wales.
Still Life Global Ltd Reserves the right to evict the guest and their party in cases of dangerous or antisocial behaviour, and in such an instance will not be held liable for any financial loss incurred because of the eviction. No refund of the booking fee will be given.
15. Extending Your Booking
Any extensions must be made via Still Life Global Ltd or booking agent and confirmed via email or fax. Whilst we will try to accommodate extensions these remain subject to availability and cannot be guaranteed.
16. Disability/medical problems
If you or any member of your party has any medical problem or disability which may affect your stay, please tell us at the time of your booking. If we reasonably feel unable to properly accommodate the particular needs of the person concerned, we must reserve the right to decline the reservation or, if full details are not given at the time of booking, cancel when we become aware of these details.
17. Special requests
If you have any special requests you must advise us at the time of booking. Although we will endeavor to comply with any special requests, we cannot guarantee any request will be met. Failure to meet any special requests will not be a breach of contract on our part.
18. Guest Complaints
In the unlikely event that you are dissatisfied with any aspect of your accommodation please notify us as soon as possible. This will give us the opportunity to resolve the problem during your stay. If you do not give us the opportunity to address your problem during your stay it may affect the final outcome of your complaint. We take all guest complaints seriously and value your feedback.
Every effort has been made by Still Life Global Ltd to ensure that the information and images on its website and portal are accurate. Please be advised that information and images are subject to change without notice. All bookings, including those booked on our website portal are subject to these terms and conditions. Please ensure you are fully aware and understand the cancellation and no show policies.
20. GDPR Compliance
Still Life Global Ltd does not share any client data with 3rd parties when you book one of our properties - this included passport copies, proofs of address, card details, or any other personal data required through the booking process. This data is collected to protect both ourselves and our customers against fraudulent transactions.
A direct email address and contact number will be collected during the booking process – the purpose of this information is so ensure a smooth booking process including the arrangement of your arrival at the apartment you have booked – including your personal meet and greet by a member of our team.
We are required under UK tax law to keep your basic personal data (name, address, contact details) for a minimum of 6 years after which time it will be destroyed.
In instances where clients book properties via our website which are not branded as “Still Life” some personal information will be shared with a 3rd party provider – it will be the minimum required for the completion of your reservation and we will make sure to get your consent for this.
If at any point you believe the information we process on you is incorrect you request to see this information and even have it corrected or deleted. If you wish to raise a complaint on how we have handled your personal data, you can contact our Data Protection Officer who will investigate the matter.
Our Data Protection Officer is Kurt van der Linde and you can contact them at email@example.com